TL;DR
- Kraken VIP dinners and experiences ran across Paris, Hong Kong, Lisbon, Las Vegas, Miami, Madrid, and Seville between April 7 and May 14, 2026
- The all-new dedicated VIP portal went live on May 13, bringing relationship manager (RM) access, Private Sessions, perks, and priority support into one destination
- VIP Private Sessions with Kraken’s Chief Economist, Security and Risk leaders, and Product leaders continue to scale, with 97 completed sessions rated Excellent or Very Good
Kraken VIP is a worldwide program that is distinctly personal. Here’s what the last six weeks have looked like.
On the ground
Paris, April 14. The Kraken VIP dinner during Paris Blockchain Week was hosted under the gilded ceilings of the Château de Versailles. Clients described being “genuinely amazed” and the evening turned into the kind of long, unhurried conversation that rarely happens at a conference.
Seville, April 18. We hosted four Atlético matches in the space of a few weeks, totaling 16 VIP guests with plus-ones across Champions League fixtures and the Copa del Rey final in Seville. After the Seville trip, one client wrote: “It was a spectacular evening. Everything was perfectly coordinated, the suite, the journey there and back.”
For the Atlético vs. Arsenal Champions League match in Madrid on May 1, we hosted a pregame gathering at a private museum-style venue with wine and tapas before moving to the VIP box. One guest brought his father, who, in the client’s words, “couldn’t believe what he was experiencing.”
Hong Kong, April 21. Kraken VIP’s first dinner in Asia Pacific. A milestone for the program, and a reminder of how quickly the region has come together. Following the dinner, the group extended to a second venue for more intimate conversations afterward.
Lisbon, April 22. A private dining room with city views, hosted together with the OTC team. Founders, protocol leaders, crypto policymakers, family office leads, and CEOs around a single table; a 5-course menu with wine pairing and VIP-branded menus on every place setting.
Las Vegas and Miami, late April/early May. During Bitcoin Vegas, we hosted a VIP dinner at Komodo. A couple of weeks later, Consensus brought multiple lunches and dinners throughout the week, anchored by a Kraken VIP dinner where Chief Economist Thomas Perfumo spent unhurried time with clients.
The Miami Grand Prix, May 3. A Williams Racing weekend that drew clients in from multiple geographies. Feedback came back as straight 10s across the board, with every facet of the experience rated Very Satisfied or above.
Co-CEO Arjun Sethi and CMO Mayur Gupta were both on the ground and spent time with VIPs directly. One client came with product suggestions that turned into direct conversations with the product team before the weekend was out.
Each of these moments felt specific to the rooms they were in. Versailles for Paris Blockchain Week. A Lisbon dining room with a city view for the city’s crypto community. A box at Atlético for clients who happen to love football. The program scales globally and shows up locally.
The new VIP portal
On May 13, the Kraken VIP portal went live on Kraken Pro web.
Inside the all-new VIP portal, clients will find a dedicated homepage featuring:
- An RM card shows clients exactly who their RM is, with a direct line to reach them
- Private Sessions with our Chief Economist Thomas Perfumo and our Product leaders can be requested directly from the portal
- Priority VIP Support built in and connected to the same Client Engagement chat infrastructure clients already know
- Milestones and rewards surfaced in-app, with a simple flow to confirm shipping for gifts
- An Events and Experiences preference hub, letting clients express interest directly in what we host
- Real-time market insights from Thomas’ desk
Kraken VIP has always been built on personal, high-touch relationships. The portal does not replace any of that. It gives it a home.
Private sessions
VIP Private Sessions continue to be one of the most quietly valuable parts of the program. To date, 97 sessions have been completed across the three formats: 1:1s with Thomas, sessions with our Security and Risk leadership, and sessions with Kraken Product leaders.
Thomas’ footprint outside of 1:1s has continued to grow as well. It now includes weekly macro presentations, a biweekly VIP newsletter, and a deepening roster of institutional research relationships, including Citizens JMP, Jefferies, JP Morgan, Citi, Deutsche Bank, RealVision, and Ark Invest.
What’s ahead
Relationship manager coverage has expanded meaningfully this spring and the experience calendar continues to fill out. The FIFA World Cup, Wimbledon, the Monaco Grand Prix, and a Kraken VIP Château Retreat are all on the way. Portal development is ongoing, with a mobile version in progress.
Building momentum
Six weeks. Seven cities. One portal launch. Dozens of conversations still ongoing.
The program is bigger than it was a year ago, and busier than it was three months ago, and each evening still feels like it was put together for the room it was in. Want to learn more?